Privacy Policy

Effective Date: 15th November 2024

Introduction

IV Support Holdings LLC ("we," "our," or "us"), doing business as Olla.tv (DBA), is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, including Olla.tv and Watch.olla.tv, or access our mobile and TV applications marketed under the Olla.tv brand (collectively, "Services").

By using our Services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Services immediately.

Scope

This Privacy Policy applies to all users of our Services, regardless of their location, and covers all data collection, usage, and storage practices associated with the Services.

Information We Collect

1. Personal Information

We may collect information that identifies you directly, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and payment details
• Account credentials

2. Non-Personal Information

We may collect non-identifiable information such as:

• IP addresses
• Device identifiers
• Browser types
• Viewing and usage patterns
• Geographical location (if enabled)

3. Information from Third Parties

We may also collect information about you from trusted third-party partners, including analytics providers, social media platforms, and payment processors.

How We Use Your Information

We use the collected information to:

• Provide and manage our Services, including account setup, content delivery, and customer support.
• Enhance user experience by personalizing content and features.
• Communicate with you about updates, promotions, and technical notices.
• Improve the functionality, performance, and security of our Services.
• Comply with applicable legal, regulatory, and contractual obligations.

Third-Party Services

Our Services may include integrations with third-party platforms and services. These third parties are governed by their own privacy policies. We encourage you to review their privacy terms before engaging with these services.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. You can control cookie settings through your browser or device preferences.

International Data Transfers

Your information may be transferred to, stored, or processed in locations outside your country of residence, including the United States. These locations may not provide the same level of data protection as your home jurisdiction, but we ensure all transfers comply with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain conditions.
• Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Objection: Object to certain types of data processing, including direct marketing.

To exercise your rights, contact us using the details provided below.

Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Data Security

We implement robust security measures, including encryption and access controls, to protect your personal information from unauthorized access, disclosure, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you via email, an in-app notification, or by posting the updated policy on our websites.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

IV Support Holdings LLC (DBA Olla.tv)
500 W Putnam Avenue, Suite 400, Greenwich, CT 06830
Email: support@olla.tv
Phone: 203-930-9725